Refund policy

 

Returns & Refunds

Refund Policy.

Due to the hygienic and personal nature of Bloom Box SA products, we do not offer refunds, returns or exchanges on any opened, used or delivered items. By purchasing from our website, customers acknowledge and accept this policy.

When we will help.

Refunds, returns or exchanges will only be considered in cases where:

📦 Incorrect item supplied

You received a different product to what you ordered.

💔 Defective or damaged

The item arrived damaged or defective upon delivery.

How to report an issue.

Any issues must be reported within 48 hours of receiving your order. Please contact us with the following:

  • Your order number
  • Clear photographs of the item received
  • A description of the issue

Once reviewed and approved, Bloom Box SA will arrange a replacement where applicable.

Contact us.

Email: info@bloomboxsa.co.za
WhatsApp: +27 68 576 6420
We aim to respond within 24 hours on business days (Mon–Fri). 💜