Last updated: May 27, 2026 · Bloom Box SA (Pty) Ltd · 29 Hagen Avenue, Gqeberha, EC, 6025, ZA

Bloom Box SA (Pty) Ltd. operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Bloom Box SA (Pty) Ltd. is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal information we collect.

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information depending on how you interact with the Services:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including payment card information, transaction details, form of payment and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including items you view, add to your cart, purchase, return or cancel and your past transactions.
• Communications with us including information you include when sending a customer support inquiry.
• Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services.

Personal information sources.

• Directly from you when you create an account, visit or use the Services, or communicate with us.
• Automatically through the Services from your device, and through the use of cookies and similar technologies.
• From our service providers when we engage them to enable certain technology.
• From our partners or other third parties.

How we use your information.

• Provide & improve the Services — to process payments, fulfil orders, arrange shipping, manage your account and create a customised shopping experience.
• Marketing & advertising — to send marketing communications by email, text or post, and to show you relevant online advertisements.
• Security & fraud prevention — to authenticate your account, provide secure payment and detect fraudulent or malicious activity.
• Communicating with you — to provide customer support and maintain our business relationship with you.
• Legal reasons — to comply with applicable law or respond to valid legal process.

How we disclose your information.

• With Shopify, vendors and third parties who perform services on our behalf (e.g. payment processing, cloud storage, fulfilment and shipping).
• With business and marketing partners to provide marketing services and advertise to you.
• When you direct or consent to our disclosure of certain information to third parties.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction, to comply with legal obligations, or to enforce applicable terms of service.

Relationship with Shopify.

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information and any rights you may have, visit the Shopify Consumer Privacy Policy.

Third party websites & links.

The Services may provide links to websites or platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. You should review their privacy and security policies before providing any personal information.

Children's data.

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority. If you are the parent or guardian of a child who has provided us with their personal information, please contact us to request that it be deleted.

Security & retention of your information.

Please be aware that no security measures are perfect or impenetrable. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide you with Services, comply with legal obligations, resolve disputes or enforce applicable contracts and policies.

Your rights & choices.

• Right to Access / Know — You may request access to personal information that we hold about you.
• Right to Delete — You may request that we delete personal information we maintain about you.
• Right to Correct — You may request that we correct inaccurate personal information.
• Right of Portability — You may request a copy of your personal information and request transfer to a third party.
• Managing Communication Preferences — You may opt out of promotional emails at any time using the unsubscribe option in our emails.

You may exercise any of these rights by contacting us using the details below. We will not discriminate against you for exercising any of these rights. To learn more about rights related to data processed by Shopify, visit privacy.shopify.com.

Complaints.

If you have complaints about how we process your personal information, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.

International transfers.

Please note that we may transfer, store and process your personal information outside the country you live in. Where applicable, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Changes to this policy.

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on this website and update the "Last updated" date accordingly.

Contact us.

Email: info@bloomboxsa.co.za
WhatsApp: +27 68 576 6420
We aim to respond within 24 hours on business days (Mon–Fri). 💜